Terms & Conditions: Online Coaching

1. Coaching Agreement

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1.1. Having made payment, you have entered into a coaching agreement with Jamie Alexander. This agreement is non transferable.

1.2. You will receive structured training, nutrition guidance, and communication support as outlined in your coaching package.

1.3. If you are unable to access a gym for any reason, including closures or public health measures, your programme will be adapted for home based or outdoor training.

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2. Fees & Payment

2.1. Your coaching package, programme fee and payment schedule are as confirmed to you in writing at the point of sale.

2.2. Your programme fee covers the full length of your coaching term. Where payment is made in instalments, this is a payment arrangement for that full term, not a rolling monthly membership, and the full programme fee remains due.

2.3. If an agreed payment is not received within 7 days of its due date, your coaching will be paused until your account is up to date.

2.4. No additional fees will be charged beyond your agreed programme fee.

2.5. If prices change for any future coaching term, you will receive at least 30 days’ notice. You are under no obligation to continue beyond your current term.

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3. Cancellations & Refunds

3.1. You have the right to cancel within 14 days of payment, provided you have not yet accepted your invitation to the coaching platform.

3.2. By accepting your invitation to the coaching platform, you request that your coaching begins immediately and you acknowledge that you waive your right to the 14 day cancellation period.

3.3. No refunds will be issued once you have accepted your invitation to the coaching platform. Any remaining instalments under an agreed payment schedule stay due.

3.4. Any refund issued under clause 3.1 will be subject to a deduction for card processing fees.

3.5. If Jamie Alexander ends your programme for any reason not related to client misconduct, a prorated refund will be issued for the remaining coaching period, less a reasonable deduction for the onboarding, setup and administration already completed.

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4. Onboarding & Check Ins

4.1. Your onboarding call will be up to 45 minutes in duration.

4.2. For coaching packages that include weekly check ins, each check in will last up to 20 minutes.

4.3. If you cancel your onboarding call with less than 24 hours’ notice, a £75 fee will be owed.

4.4. If you cancel a check in with less than 24 hours’ notice, it will be forfeited for that week and not rescheduled.

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5. Communication

5.1. Coaching related communication will be conducted via email, WhatsApp, or Everfit. Jamie Alexander aims to respond to all client messages within 24 hours, Monday to Friday. Messages sent on weekends or bank holidays will be responded to on the next working day.

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6. Your Obligations

6.1. You agree to wear appropriate clothing and footwear when training.

6.2. You agree to provide complete and accurate health information whenever requested, including on your PARQ and lifestyle forms, and to keep this information up to date throughout your programme.

6.3. If you answer yes to any question on the PARQ, Jamie Alexander may require a letter of medical clearance from your GP before training begins. Your GP may charge for providing this letter.

6.4. You agree to inform Jamie Alexander of any conditions, injuries, medication or changes to your health, now and ongoing, which might affect your ability to exercise safely.

6.5. If Jamie Alexander requires further medical information from a practitioner, you agree to provide it.

6.6. You understand that your results are linked to your ability to follow advice both in and outside of the gym.

6.7. You understand the risks involved in a programme of strenuous exercise and take part at your own risk. Jamie Alexander is not liable for any injury, illness or loss arising from your failure to follow instructions, to train within the guidance given, or to disclose relevant health information. Nothing in these terms limits liability for death or personal injury caused by negligence.

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7. Client Misconduct

7.1. Inappropriate behaviour will not be tolerated. This includes but is not limited to verbal abuse and sexual advances, whether by phone, email, WhatsApp, social media or any other form of communication.

7.2. If any misconduct occurs, whether obvious or subtle, your programme will end immediately. No refund will be given for any remaining coaching, and legal action may be taken if deemed necessary.

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8. Privacy & Content

8.1. Your personal information, health information and progress pictures are stored securely, used only to deliver your coaching, and handled in line with UK GDPR.

8.2. Your progress pictures and results will never be shared publicly without your written permission.

8.3. All programmes, guides, videos and resources are for your personal use only and may not be shared, copied or resold.

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9. Results Disclaimer

9.1. At Jamie Alexander Personal Training & Coaching, every programme is designed with your individual goals, needs, and abilities in mind. While expert guidance, programming, and support are provided at every stage, your results will ultimately reflect the level of commitment, consistency, and effort you apply both in and outside of sessions.

9.2. Progress may vary from person to person based on factors such as nutrition, sleep, lifestyle, and adherence to the training and coaching provided. As your coach, I will give you the tools, strategies, and support. It is your responsibility to put them into action and communicate as needed.

9.3. By signing up, you acknowledge that achieving meaningful, lasting change requires your active participation, and you understand that no specific results can be guaranteed without it.